Product Support and Updates


Parent Support Contact Information


Click here for information to contact Eduss's Technical Support Department.

 

Click on the product in the list below and follow the menu to find the desired help topic or update.


Product Version Platform Home or School Help Topic/Updates

Please check the documentation that came with your software first, as many questions are answered there. More late-breaking information and troubleshooting information is available through this website. If you cannot find a solution to your problem after reading the available help pages, please, email us.

 

Contact Eduss Technical Support:
US Office
Normal office hours are between 9am and 6pm Mountain time, if you would like support outside of these times request a callback below.
Phone: 303-779-8700 or 1-800-99-EDUSS
Fax: 303-779-8300
E-Mail: support@eduss.com


Normal phone support is available:

Sunday 4pm - 11pm Mountain Time
Monday 9am - 11pm Mountain Time
Tuesday 9am - 11pm Mountain Time
Wednesday 9am - 11pm Mountain Time
Thursday 9am - 11pm Mountain Time
Friday 9am - 4pm Mountain Time
Saturday Closed

If you are requesting a callback not during these times; please request a callback from the form below.

Request Support Callback:
Please fill out this form.  You should receive a response call within 30 minutes from our Support Team.  Evenings are supported by our Australian team and this will avoid any international phone charges

First Name:
Email Address:
Phone Number:
   

Please enter a brief description of your problem. Please be sure to include the product that you are having the problem with and where the problem is occurring. Also, add any additional information that may be relevant. (School name, best time to call, alternative phone number, etc.)